Welcome to Utmaliya Sales! We are committed to delivering your order accurately, in good condition, and always on time. Here is everything you need to know about our shipping policy.
Processing Time
- Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates
- Standard Shipping:
- Delivery Time: 5-7 business days
- Shipping Cost: free on orders over ₹1000
Shipment Confirmation & Order Tracking
- Order Confirmation: You will receive an order confirmation email once your order has been processed and shipped.
- Tracking Number: A tracking number will be provided within 24 hours of your order being shipped, allowing you to track the progress of your shipment.
Shipping Restrictions
- We currently ship to addresses within India. We do not ship to P.O. boxes or APO/FPO addresses.
Delivery Delays
- Unforeseen Circumstances: While we strive to deliver within the estimated timelines, there may be delays due to unforeseen circumstances such as weather conditions, courier service delays, or other external factors.
- Customer Communication: In the event of a significant delay, we will communicate with you promptly to provide updates on the status of your order.
Customs, Duties, and Taxes
- Utmaliya Sales is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged, Lost, or Stolen Packages
- Damaged Packages: If you receive your order damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
International Shipping
- Currently, we do not offer international shipping. Please stay tuned as we plan to expand our shipping options in the near future.
Contact Information
For any questions or concerns regarding our shipping policy, please contact us at:
- Email: utmaliyasales@gmail.com
- Phone: +91-92891 43475
- Address: A/30, opposite C.P.S International School, Sector 3F, IIIF Block, Sector 3, Vaishali, Ghaziabad, Uttar Pradesh 201010
Thank you for shopping with Utmaliya Sales!